At Athijeevaniyam, customer satisfaction is important to us. As we deal in food and farm-based products, returns and refunds are handled under strict quality guidelines.
1. Eligibility for Refund
Customers may request a refund only:
- After receiving the product
- Within 10 days from the date of delivery
- If the product is damaged, defective, or incorrect
Requests made after 10 days of delivery will not be accepted.
2. Mandatory Unpacking Video Requirement
To process any refund or damage claim:
- The customer must record a clear and uninterrupted video while opening the package.
- The video must clearly show:
- The sealed package before opening
- The unpacking process
- The condition of the product inside
This video must be sent to our official email:
📧 info@athijeevaniyam.com
Refund or replacement requests without a valid unpacking video may not be accepted.
This policy helps prevent fraudulent claims and ensures fair service to all customers.
3. Non-Returnable Items
Due to hygiene and safety reasons, opened or used food products cannot be returned unless proven damaged during delivery.
4. Refund Process
The refund will be credited to the original method of payment.
Once the claim is reviewed and approved, we will notify you via email.
Approved refunds will be processed within 7–10 business days.
5. Late or Missing Refunds
If you have not received your refund:
If the issue persists, contact us at info@athijeevaniyam.com.
Check your bank account.
Contact your payment provider.
6. Contact Us
For refund requests or assistance:
Athijeevaniyam
Email: info@athijeevaniyam.com
Phone: +91 9496508641